IT Outsourcing & ITeS

Today, businesses across industries are at smooth curve due to far–reaching disruptions, propelled by Automation, Cloud Technology, AI (Artificial Intelligence), IoT (Internet of Things) and Digitalization. As next-generation enterprises with disruptions, dynamics and a rapidly changing business environment, they are adopting new age technologies to drive business growth, develop innovative products and offerings and solve their business problems. Organizations are striving hard not just to be at par, but to rise above their competitors and are looking for the means to that end.
 
KCMconnect is a next-generation technology company that helps enterprises re-imagine their businesses for the digital age. Our technology products and services are built on innovation, with a strong culture of invention and risk-taking, and a relentless focus on customer relationships.
 
IT outsourcing is the use of external service providers like KCMconnect to effectively deliver IT-enabled business process, application service and infrastructure solutions for business outcomes.
 
Outsourcing, which also includes utility services, software as a service (SaaS) and Cloud-enabled outsourcing, helps clients to develop the right sourcing strategies and vision, select the right IT service providers like KCMconnect, structure the best possible contracts, and govern deals for sustainable win-win relationships with external providers.
 
Outsourcing can enable enterprises to reduce costs, accelerate time to market, and take advantage of external expertise, assets and/or intellectual property.
 
Reasons for Outsourcing
 
1. To Reduce Cost
2. To Access Skills That Are Unavailable Locally
3. To Better Use Internal Resources
4. To Accelerate Business Processes
5. To Share Risks
                                       
IT Services that can be Outsourced to KCMconnect
 
Application and Database Development: The more up-to-date your software and computer applications are, the easier your life is going to be. KCMconnect, an IT outsourcing service can provide you with the right software applications to ensure your business is using the most updated technology. It can also develop new software specific to your business needs and job duties.
  
Technical Support: Technical support is a business, department, provider, or staff which offers help with managing computer technology. Technical support can be in many forms, including desktop, application, mobile, networking, hosting, website, and IT security. Many businesses build an in-house team of experts to handle IT support for their company in these areas. By identifying the right outsourcing vendors, you can off-load these duties to take advantage of the cost savings with minimal capital outlay. This is especially true for small to medium-sized business (SMBs) that are managing growth. Also, outsourcing IT allows a business to tap into more substantial business technology resources and expertise while staying focused on their core business objectives.
 
  Training: Not taking the time to train employees on the technical aspects of your business is a huge mistake many companies make. KCMconnect as an IT outsourcing professionals can train you and your employees on IT best practices because of their experience and expertise in the industry.
 
  Cyber Security, Virus Protection, Data Backup, and Recovery: Data loss, accidental or by theft, is one of the most significant concerns for businesses. IT outsourcing services offer complete protection with a secure firewall, servers, malware, and virus protection. Intensive data security service stops thieves, hackers, and criminals in their tracks. Proactive security and 24/7 monitoring of your network helps eliminate attempted cyber-hacks from happening, as well as anti-virus patches and other software updates to be done quickly.
  
Technology road mapping and Planning: With the help of an IT outsourcing services team of KCMconnect, you can create technology plans to future-proof your business. Make sure to keep a focus on your business goals with the technology you’re currently using and how you plan to grow with new technology as it emerges. 
  
Helpdesk: An IT outsourcing helpdesk from KCMconnect troubleshoots your IT issues as they occur and can help boost your business. A Helpdesk can simplify management, reduce costs, increase productivity, provide you with tracking and reporting, and the availability to communicate with you as needed.
  
Network / Hardware / Infrastructure Management: As your business grows, your network grows. IT outsourcing services help manage the maintenance, security, downtime, productivity and costs of the technology at your business.


Information Technology Enabled Services (ITeS) Processes and Services
 
ITeS provide a range of IT-intensive processes and services, which includes business process outsourcing (BPO) and knowledge process outsourcing (KPO), provided from a distant location and delivered over telecom networks. ITeS focus on verticals such as content management, finance and accounts, research and analytics segment. ITeS includes:
 
 
Customer Interaction services -including call center facilities with adequate telecom infrastructure, trained consultants, access to requisite databases, Internet and other online information infrastructure to provide information and support to customers
 
Back office operations -data entry, data conversion including finance and accounting and HR services.
 
Transcription/Translation services
 
Content development/animation/engineering/design and GIS
 
Other services including remote education, data search, market research, network consultancy and management